247ChatMate Refund and Cancellation Policy

Product access and setup packs

247ChatMate may provide approved public downloads, setup packs, support guidance, paid plugin access or related services. Access terms, setup routes, download links and support processes may vary depending on the product route, agency arrangement or service purchased.

Cancelling before payment

If you have requested information, downloaded an approved public build or received a setup pack without starting a paid subscription, there is no paid subscription to cancel until you choose to start a paid plan or paid service.

Paid subscriptions

For paid subscriptions, you are responsible for cancelling before the next billing date if you do not want your subscription to renew automatically. Cancellation prevents future billing but does not automatically refund previous billing periods unless a refund is due under this policy or applicable consumer law.

Unless stated otherwise, access to paid services continues until the end of the current paid billing period.

Refund requests

Refund requests are considered in plain English and in good faith. Refunds may be offered where required by law, where a genuine duplicate payment occurred, where a technical issue prevents use and cannot reasonably be fixed, or where we have clearly made an error.

When refunds may not be available

Refunds may not be available where the product was available and working, the billing period has already been used, you changed your mind after using the service, incorrect setup details were provided, the issue was caused by your website, hosting or third-party tools, or the request relates to agency/client arrangements outside our direct control.

Technical issues

If a technical issue prevents the product from working through no fault of the customer, we may offer a fix, support, account credit, extension, freeze, partial refund or full refund depending on the circumstances. We may ask for screenshots, access details, logs or reasonable cooperation to diagnose the issue.

Payment providers

Payments for 247ChatMate products and services may be processed through trusted third-party payment providers. Payment processing, transaction security and billing operations are handled by the relevant provider in accordance with their own terms, privacy policies and security standards.

If you believe you have been charged incorrectly, notice a duplicate payment or have a billing query, please contact our support team first. We will investigate the matter and, where appropriate, work with the payment provider to resolve the issue as quickly as possible.

Changes to subscriptions

From time to time we may update subscription plans, pricing, included features or service options to reflect improvements, operational changes or new functionality. Where appropriate, customers will receive reasonable notice before changes affecting existing paid subscriptions take effect.

Any changes will not affect your statutory rights. Existing subscriptions will continue under the applicable terms until any notified changes become effective.

Agency-managed clients

Where an agency manages a client account, billing and cancellation requests should usually come through the agency. Agency clients remain the agency’s clients unless they independently become direct customers or the agency relationship ends.

How to request support

Use the support contact details shown on the Contact / Support page. Include your business name, website, email address used for signup, licence or order reference if available, and a clear explanation of what you need.