Contact & Support
Contact & Support explains how to contact 247ChatMate for setup help, download issues, agency access, product questions, privacy requests and technical support.
Support contact
For setup help, download issues, agency access, product questions, bug reports, privacy requests or technical support, contact 247ChatMate using the support email below.
Include your website domain, business name and a clear description of the issue so we can respond more efficiently.
What to include
To help us handle your request, include the relevant details where possible.
- Your name and business name.
- Your email address and phone number if relevant.
- Your website domain.
- Whether you are a business owner, agency, freelancer or website manager.
- The product, setup type or agency arrangement involved.
- Your selected vertical, business type or client site if relevant.
- Screenshots, error messages or steps to reproduce the issue if reporting a bug.
Setup and download support
For setup or download questions, include the page used, plugin version if known, your WordPress setup, theme or builder if relevant, and the step where the issue occurred.
Agency access requests
Agencies requesting access should include their agency website, contact email, type of clients served, approximate number of client websites, and whether they are testing 247ChatMate on their own site first.
Legal, privacy or data requests
For privacy, data, legal or compliance questions, clearly state the page, account, email address, website domain or client relationship involved. If the request relates to an agency-managed client, we may need to involve the agency or confirm authority before making changes.
Technical issues
For technical support, please include any relevant screenshots, browser details, device details, WordPress theme, builder, caching plugin, hosting provider or error message. This helps us understand whether the issue relates to 247ChatMate, the website environment or a third-party service.
Response times
We aim to respond to support enquiries in a reasonable timeframe. Response times may vary depending on request type, complexity, support demand, customer status and whether the issue involves third-party systems such as WordPress, hosting providers, email providers or messaging platforms.
Priority is normally given to setup-blocking issues, download problems, lead-routing issues, serious bugs, security matters and agency/client access issues.
Third-party services
Some issues may involve third-party services outside 247ChatMate control, including WordPress, hosting providers, themes, plugins, browsers, email providers, WhatsApp, payment providers or website security tools.
Where an issue appears to relate to a third-party service, we may provide guidance where practical, but the website owner or agency may need to contact the relevant third-party provider directly.
Questions about Contact & Support
If you have questions about contacting 247ChatMate, support boundaries, agency support, privacy requests or technical issues, please email us using the support contact above.