Privacy Policy
How 247ChatMate may collect and use personal information through the website, setup-pack forms, trials, support requests and related workflows.
Who controls your information
The controller for personal information collected directly through the 247ChatMate website, setup-pack request forms, support requests and direct customer communications is 247ChatMate, using the contact details published on this website. If an agency uses 247ChatMate with its own client, the agency may also be an independent controller for its client data and customer relationship.
Information we may collect
Depending on how you use the website or product, we may collect the following information.
- Name, business name, email address and phone number.
- Website address, business type, selected vertical, setup-pack choice and language preference.
- Messages, support requests, feedback, bug reports and form submissions.
- Technical information such as page visited, device/browser information, timestamps, logs and security information.
- Trial, licence, payment status or account information where relevant.
How we use information
We use information to provide the website, respond to enquiries, deliver setup packs, support trials, manage accounts, improve the product, prevent misuse and communicate relevant service information.
- Send setup-pack links or product information requested by you.
- Record which pack, language and vertical was requested.
- Support installation, setup, testing and troubleshooting.
- Improve website content, onboarding and product reliability.
- Manage trial, beta, agency and licence workflows.
- Protect the website, downloads and systems from misuse.
Legal bases and marketing
Depending on the context, we may rely on consent, contract, legitimate interests, legal obligation or another appropriate lawful basis under UK data protection law. For example, if you request a setup pack, we use your details to respond to that request. We only send marketing emails where we have a valid basis to do so, and unsubscribe options will be provided where required.
WhatsApp and customer communications
247ChatMate may help route visitors into WhatsApp, but WhatsApp messages are handled through WhatsApp/Meta systems and your own WhatsApp account. You are responsible for your own WhatsApp communications, customer replies, message content, opt-outs and compliance with applicable rules.
Agency-managed clients
Where an agency manages a client setup, the agency remains responsible for the client relationship and the information it collects from or about its client. 247ChatMate will aim to work through the agency for agency-managed clients unless there is a legitimate reason to communicate directly.
Sharing, storage and retention
We may share information with service providers that help operate the website and product, such as hosting, email delivery, automation, analytics, payment, support and security providers. We only share what is reasonably needed.
We keep information only for as long as reasonably needed for the purpose it was collected, including support, account management, audit, legal, tax, security and product improvement purposes.
Your rights and contact
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to or request a copy of your personal information. You may also have the right to complain to the Information Commissioner’s Office in the UK if unhappy with how your data is handled.
To ask about this Privacy Policy or your personal information, contact us using the support contact details shown on the Contact / Support page.