Refund / Cancellation Policy
How cancellations, trial access and refund requests are handled for 247ChatMate.
Free trials
Where a free trial is offered, you can test the product during the trial period shown on the website or setup flow. A trial does not guarantee permanent free access, and trial features may change while the product is being improved.
Cancelling before payment
If you are using a free trial with no payment method required, there is no paid subscription to cancel until you choose to start a paid plan. If a future trial requires payment details, the cancellation instructions shown at signup will apply.
Paid subscriptions
For paid subscriptions, you are responsible for cancelling before the next billing date if you do not want the subscription to renew. Cancellation stops future billing but does not automatically refund previous periods unless a refund is due under this policy or applicable law.
Refund requests
Refund requests are considered in plain English and in good faith. Refunds may be offered where required by law, where a genuine duplicate payment occurred, where a technical issue prevents use and cannot reasonably be fixed, or where we have clearly made an error.
When refunds may not be available
Refunds may not be available where the product was available and working, the billing period has already been used, you changed your mind after using the service, incorrect setup details were provided, the issue was caused by your website/hosting/third-party tools, or the request relates to agency/client arrangements outside our direct control.
Technical issues
If a technical issue prevents the product from working through no fault of the customer, we may offer a fix, support, account credit, extension, freeze, partial refund or full refund depending on the circumstances. We may ask for screenshots, access details, logs or reasonable cooperation to diagnose the issue.
Agency-managed clients
Where an agency manages a client account, billing and cancellation requests should usually come through the agency. Agency clients remain the agency’s clients unless they independently become direct customers or the agency relationship ends.
How to request support
Use the support contact details shown on the Contact / Support page. Include your business name, website, email address used for signup, licence or trial reference if available, and a clear explanation of what you need.