247ChatMate Product Notice

247ChatMate Product Information

247ChatMate is an actively maintained software product. It is designed to help websites start conversations with visitors, capture enquiries and route those enquiries through supported contact methods.

The product may continue to evolve through updates, usability improvements, compatibility work, security improvements and supporting documentation.

Product updates

We may update features, wording, layouts, setup flows, documentation, settings, compatibility handling and product behaviour over time. These changes are intended to improve reliability, usability, customer experience and maintainability.

Updates may mean that screenshots, guides, labels or public examples differ slightly from the current installed version.

Third-party services

247ChatMate may depend on third-party systems such as WordPress, hosting providers, browsers, email providers, WhatsApp, payment providers and other services used by website owners or agencies.

Changes, outages, restrictions or configuration issues affecting third-party services may affect how 247ChatMate works on a particular website.

Browser and device compatibility

247ChatMate is intended to work with modern browsers and common website environments. Performance, layout and behaviour may vary depending on device, browser, theme, plugins, hosting, caching and website configuration.

Mobile layouts, accessibility, performance and compatibility may continue to improve as the product is updated.

Ongoing improvements

247ChatMate may receive security updates, compatibility updates, interface improvements, feature refinements and support improvements. The product does not need to remain visually identical in every release.

Where possible, updates should preserve the intended function of the product while improving the way it works for customers and visitors.

Service availability

We aim to keep 247ChatMate and its public resources available and reliable, but uninterrupted service cannot be guaranteed. Maintenance, hosting issues, internet failures, third-party outages, security work or platform changes may occasionally affect availability.

Customer responsibilities

Website owners and agencies remain responsible for their own website, hosting, backups, contact details, WordPress access, client permissions, privacy compliance, cookie compliance and customer communication.

For general WordPress security background, you can review the official WordPress hardening guidance.

Feedback and support

Customers may contact us with bugs, usability issues, setup questions, compatibility concerns or improvement suggestions. Feedback helps us prioritise future improvements, but not every request can be guaranteed or implemented immediately.

Questions about this Product Notice

If you have questions about this 247ChatMate Product Notice, product updates, compatibility, maintenance or support, please visit our Contact & Support page.